Returns Graphic Hoodies UK Refund and Exchange Policy

Welcome to GraphicHoodies.co.uk. We want your shopping experience to be smooth and satisfying. Therefore, our returns graphic hoodies UK policy is designed to give you confidence in your purchases while ensuring compliance with UK consumer law.

30 Day Returns or Exchanges

We offer a 30 day period from the delivery date to return or exchange your order. As a result, you have enough time to decide if your item meets your expectations. However, returns or exchanges requested after 30 days cannot be accepted.

Eligibility for Returns or Exchanges

To ensure the quality of all items, returns or exchanges must meet the following criteria:

  • The product must be in its original condition.
  • Items must be unwashed, unused, and undamaged.
  • All original tags must be attached.

How to Return or Exchange

Follow these steps for a smooth return process:

  • Contact Us: Email us at info@graphichoodies.co.uk with your order number or visit our Contact Us page.
  • Provide Details: Include clear photos of the product and a brief reason for the return.
  • Next Steps: Our team will respond within 24 business hours with a return authorisation number and instructions.

Important Terms and Fees

  • Return Shipping: Buyers are responsible for return shipping costs.
  • Exchanges: The replacement item is free, but you must cover shipping for returning the original.
  • Restocking Fee: A 10 percent restocking fee applies to all returned items to cover administrative costs.

Refund Processing

Once we receive and inspect your return, your refund will be initiated within 3 business days. However, depending on your bank, refunds may take 5 to 14 business days to appear in your account.

Order Cancellation Terms

  • Within 24 Hours: Full refund with no fees.
  • After 24 Hours: 30 percent cancellation fee applies.
  • After 3 Days: 50 percent cancellation fee applies.

Note: Orders cannot be cancelled once marked as shipped. For shipping details, please visit our Shipping Policy page.

Contact Us

For questions or assistance, email us at info@graphichoodies.co.uk or visit our Contact page.